Dynamics 365 Field Service Means Faster, Better Service

POSTED ON 8/13/2019 – To simplify the service experience for customers and service professionals alike, Mazak Corporation has introduced Dynamics 365 (D365) Field Service, an electronic service management system. Designed to speed up the process and get your manufacturing equipment back up and running as fast as possible, D365 eliminates paper reports and manual follow-up calls in favor of an automated system made for easy, fast and effective communication.

With the new D365 system, manufacturers have access to a simple, powerful portal that provides up-to-date information 24 hours a day, seven days a week. In addition to a complete history of previous work orders and the status of current service requests, the system has digitized every step of the process. Now, electronic service invoices and receipts are sent automatically, while manufacturers can enter new service requests from any computer, tablet or smartphone. And at every step of the process – from the initial creation of a work order to the dispatch of field service engineers and the completion of the work – D365 sends email notifications to keep you up to date.

Set up in a fashion similar to the Mazak Parts Portal, the D365 portal offers unique login credentials for all the members of a manufacturer’s leadership team for the utmost in ease of use and accountability. Logging in provides a comprehensive dashboard that includes serial numbers assigned to a manufacturer’s location and real-time updates regarding current/open work orders. The system also knows what Mazak machines are present at your facility, which allows for quick generation of service requests, and can accommodate additional attachments to inform service engineers about the issue you’re facing. Users can even open their own cases.

Read More