Consider The OEM Your Machine Tool Service and Support Specialist

POSTED ON 1/17/2024 – When it comes to service and support from third-party suppliers, the phrase “jack of all trades and master of none” sums up the situation in some instances. While many third-party machine service and repair companies are quite capable, they typically work on a myriad of machine types and brands and aren’t always as well versed on the nuances of a particular model/brand as are the machine’s OEM.

Pairing a machine with a robust service and support package from the OEM can increase the value of that machine significantly – giving shops more for their machine tool investment – and contribute to lowering overall life cycle cost. Unfortunately, many shops miss out on those potential savings and instead opt to have third-party repair companies service machines. Why? The answer given most often is responsiveness. It comes down to how quickly a qualified service technician can address the problem.

There is nothing more detrimental to production operations than a down machine tool, and every second they are out of commission, shops lose money. Time is of the essence in these situations, and shops often believe that only third-party repair companies, as opposed to the machine OEM, can provide the fastest response time and service possible. When in fact, nothing could be further from the truth, especially when it comes to Mazak.

As part of our all-encompassing MPower service and support program, Mazak ensures customers immediate response through its substantially staffed call centers and service technician teams, instant  real-time digital accessibility and a network of local Technology and Technical Centers.

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