POSTED ON 8/25/2021 – Mazak’s MPower is the industry’s most comprehensive customer service and support program. That’s the obvious reason it matters to every Mazak customer. But to truly understand MPower’s value requires delving into all that the program offers.
Pair a machine with a service and support package as robust as MPower, and you increase the value of the machine significantly – giving you more for your money – and contribute to lowering your cost per part. That’s because MPower helps reduce downtime and provides training opportunities that push your workforce forward. To keep your machine and your team both producing to their full potential, the MPower program gives you fast, accurate replacement parts ordering and service scheduling, plus direct, real-time access to Mazak for a multitude of support options. Those include expert technical service through our Remote Assist services, on-demand training with our Learning Management System, cost-effective Spindle Rebuild services and local support from the Mazak network of Technology and Technical Centers.
Replacement parts ordering through MPower allows you to digitally connect with Mazak and view online images of parts along with prices, then easily place an order from Mazak’s inventory of more than 500,000 unique in-stock part numbers and receive next-day delivery. Soon, you will also be able to simply pull up your specific machine model and serial number, and Mazak will cross reference the part number to ensure the correct replacement. Currently, we can provide this information with one phone call.
The My Mazak service portal streamlines machine service through MPower. Log on to the new portal in real time to access account information, open a case, check the availability of the next service technician or resolve the issue over the phone with tech support. When you schedule an in-person service call, you can track the status of an existing work order or a service technician’s arrival.