Service & Support

Exceptional Support. Reliable Partner.

When you partner with Machinery Systems and Mazak, you’ll work with a team that is long on experience, one that works with urgency and one that never turns its back on a problem. Our partnership with Mazak brings Mazak’s Optimum Plus, the industry hallmark of customer support, service and training to every customer’s manufacturing floor. With Mazak’s Optimum Plus, you’ll experience:

Single Source Support

Whether a machine issue, control issue or an issue related to a Mazak accessory or Palletech system, Mazak provides our customers with a single point of contact to resolve your problem quickly and easily.

Technical Support for Machine and Control

Mazak offers a comprehensive warranty program on all machines and controls. For both warranty and non-warranty support, customers located within MSI’s market area can speak directly with a Mazak service technician, free of charge, by calling or emailing:

In addition to traditional warranty and non-warranty service support, MSI offers preventive maintenance programs to keep your machine running. Find out more about our customized preventive maintenance programs.

Parts Support

Mazak’s industry-leading investment in spare parts fulfillment ensures a rapid response to your spare part needs. Mazak’s 97% same day shipping of parts is achieved through their continuous investment in 60,000 unique part numbers valued at $90 million. Mazak guarantees lifetime parts support on every Mazak machine. To access Mazak’s factory-direct experienced parts specialists:

Progressive Learning 

Mazak’s Progressive Learning curriculum coupled with MSI’s customized training programs ensures that we’ve got your training needs covered – from entry level programmers and machinists through experienced maintenance technicians.

Mazak’s Progressive Learning – curriculum offers web-based instruction, classroom training, hands-on learning and boot camp experiences to ensure customers receive a multitude of training opportunities across a full spectrum of educational environments. Learn more about Mazak’s Pyramid of Learning.

Mazak includes three years of unlimited classroom programming training at no charge with the purchase of each new machine. Mazak’s extensive class catalog offers a wide variety of training classes at Mazak’s Schaumburg, IL Technical Center as well as Mazak’s additional Technical Centers located throughout North America. Click here to see Mazak’s full schedule of upcoming classes.

MSI’s Customized Training – Led by one of MSI’s Application Engineers and conducted at your place or ours, you’ll receive hands-on training focused on your exact parts and set-up. Let us know what you require– from one day to a multi-week assignment, we will take the time to learn your needs and customize a training solution that minimizes the implementation time of your new machine, new parts or process or new machinist. Learn more about MSI’s customized training programs.

Spindle & Unit Rebuild

We know, that when your spindle decides to stop working, it usually happens at your busiest time. Mazak is here to support you. Whether you choose a new or rebuilt spindle, Mazak’s Florence, KY Spindle & Unit Rebuild operation provides you with peace-of-mind that:

  • 95% of new and refurbished spindle requests ship the same day
  • Mazak stocks to support more than 600 different spindle variations
  • Your spindle repair is done by Mazak in a clean room environment by a team with an ISO-9001:2008 certification
  • Every spindle undergoes a test stand runoff and is shipped with an industry leading warranty (with Mazak certified installation)

Get a quote from Mazak on a new or rebuilt spindle or check on the status of your rebuild order.

Learn more about Mazak’s seven simple maintenance tips to preserve the life of your spindle.

Looking for a new Mazak machine?
Get in touch