MPower Complete Customer Care Puts Customers Ahead

POSTED ON 11/8/2021 – At Mazak, customer satisfaction and uptime come first, and MPower takes care of every aspect of support to make your life easier. With one point of contact for everything you need, MPower adds enormous value throughout the life of each machine tool. Streamline the parts-ordering process, avoid costly service calls, get the right parts without delays and teach your team the latest techniques without taking time away from production. MPower’s innovative remote technologies also help you save the cost and time of in-person service calls to identify replacement parts.

Through a simple mobile or web app, MPower’s Remote Assist enables our technicians to send you work instructions, identify parts and demonstrate procedures. Remote Assist can eliminate diagnostic visits for parts identification before replacement orders and save you days of downtime. This service also can answer questions directly at the machine, guiding less-experienced operators through procedures with confidence. Mazak’s technician sees what you see and shows you how to complete a process with confidence.

When you need parts, MPower makes it simple to order them. Of course, we guarantee lifetime parts support on every Mazak. Contact a specialist in the extended-hours call center of our Parts Department six days a week, or order through our online PartsWeb service and track your order to your door, including emergency after-hours shipments. While you’re on PartsWeb, search for part numbers, check prices and verify in-stock status.

Once you place an order, you tap in to nearly 500,000 unique part numbers in our stock of replacements and unit inventories. For fast delivery, our Parts Department ships 97% of parts orders the same day from more than $390 million in inventory.

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