FLORENCE, Ky., August 18, 2021 – With the launch of its new MPower customer support program, Mazak takes complete customer care to the next level, giving manufacturers the tools they need to achieve their business goals and ensure continued success. With MPower, Mazak customers gain fast and accurate replacement parts ordering and service scheduling along with direct, real-time access to Mazak for a multitude of support benefits. Those include expert technical service through the company’s Remote Assist Services and on-demand training with its Learning Management System in addition to local support from a network of Technology and Technical Centers and Mazak’s cost-effective Spindle Rebuilding Services.
Through Mazak’s eight Technology Centers and five Technical Centers located throughout North America, the MPower program also gives customers convenient and local access to additional support. The centers are a place for advanced applications support, education and training, new technology demonstrations and special manufacturing events.
According to Mazak President Dan Janka, MPower is Mazak’s single-source, end-to-end customer support that it provides for the life of every machine. “The program helps shops save even more time and money in terms of service and support,” he said, “and it demonstrates our true commitment to customers and shows that Mazak is with them every step of the way, fully invested in their success.”
To streamline replacement parts ordering, MPower enables shops to digitally connect with Mazak and view an online image of the part along with its price, then easily place an order from Mazak’s inventory of more than 500,000 unique part numbers in stock and receive next day delivery. In the near future, shops will be able to simply pull up their specific machine model and serial number, and Mazak will cross reference the part number to ensure the correct replacement. This information can be obtained currently with one phone call.