POSTED ON 5/9/2019 – Across the United States, in Canada and in Mexico, our network of Mazak Technology Centers puts our customers first so they can take fully productive, profitable advantage of their investments in Mazak manufacturing technology. Situated in key geographic locations to reach and benefit every customer, these eight wholly owned Mazak facilities offer primary resources for training, field service and application support, as well as for test cuts of challenging parts, project collaborations and opportunities to experience the latest manufacturing innovations. Each fully equipped Technology Center features all the infrastructure required for functionality and convenience, from overhead cranes and air compressors to heavy-duty electrical service.
With every investment in a Mazak machine tool, the company offers free hands-on training. For instance, customers can sign up for free basic and advanced classes in our MAZATROL conversational programming language for up to three years after they acquire a new machine tool. Our Technology Centers provide regular on-site schedules of these and other important training opportunities, including courses conducted in conjunction with technology partners and those focused on specific industries, such as aerospace, energy and heavy equipment. For customers who want to train large numbers of employees simultaneously or who are unable to travel to a local Technology Center for classes, Mazak also conducts specialized training sessions at customer facilities.
To maintain Mazak equipment for our customers, field service personnel based out of our Technology Centers respond directly to calls for routine or issue-specific maintenance. During field visits, our service personnel offer prompt, thorough attention to problems and questions, and can help customers plan proactive approaches to support for their specific workflows.